Refund Policy

📦 Refund & Return Policy

At Velanox your satisfaction is our top priority. We stand behind the quality of our products and aim to ensure a smooth shopping experience for every customer.

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**Return Window**  
We accept return requests within **7 days** of product delivery.

To initiate a return, please contact us at velanox.team@gmail.com with the following:
- Your order number
- Clear photos of the product received
- Reason for return (optional, but appreciated)

Once your request is verified, we will provide return instructions or arrange for a replacement.

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**Return Conditions**
- Products must be unused and in original packaging.
- Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
- Returns must be approved before sending anything back. Unapproved returns will not be accepted.

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**Damaged or Defective Products**
If your item arrives **damaged, defective, or incorrect**, please notify us within **7 days** of delivery with supporting photos. We will send a free replacement at no additional cost.

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**Refund Policy**
We currently do **not offer refunds**, except in the following cases:
- The item is out of stock and cannot be shipped.
- The order was canceled before it was processed.
- A replacement item is unavailable.

All other approved cases will be issued store credit or a replacement, depending on the situation.

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**Contact**
For all return or refund inquiries, please email:  
📧 velanox.team@gmail.com

We respond within 24–48 business hours.